英语指纹 · English FingerprintTerms of Use / 使用条款
Last updated: 6 October 2026 · 最后更新：2026年10月6日
1. Who you contract with / 合同主体
These Terms are between you and English Fingerprint Limited, New Zealand, as operator of 英语指纹.
Support: [email protected]
NZ company number: 9462874 · NZBN: 9429053998033
By creating an account or using the service, you agree to these Terms. Mandatory consumer rights under New Zealand law, and any mandatory rights that apply where you live, are not excluded.
2. Eligibility / 使用资格
The current product is intended for adults aged 18 and over. You must provide accurate account information and use an email address you control.
3. Free beta / 免费测试版
英语指纹 is currently offered as a free beta. No learner subscription is currently charged. Features, content and availability may change while the beta is developed, but changes will not remove rights that cannot lawfully be excluded.
4. Paid subscriptions, if introduced / 未来付费订阅
If paid subscriptions are introduced, the checkout screen will clearly show the price, currency, billing period, taxes where applicable, included features, whether the plan renews automatically, and any trial-to-paid conversion before you are charged.
- Payment processing: paid checkout and saved payment methods may be handled by Stripe or another payment provider shown at checkout. English Fingerprint Limited does not store full card numbers in its application database.
- Renewal: recurring plans will renew at the stated interval until cancelled. By choosing a recurring plan, you authorise the payment provider to store the selected payment method and English Fingerprint Limited to initiate the disclosed renewal charge when due.
- Cancellation: you may cancel before the next renewal through account settings (when available) or by contacting [email protected]. Cancellation stops future renewal charges. Unless the checkout terms say otherwise, access continues until the end of the paid billing period.
- Trials: a trial will not become a paid subscription unless the conversion terms and payment obligation are clearly disclosed and you have provided the required payment authorisation.
- Price changes: material price changes for an existing recurring plan will be notified before they take effect and will apply no earlier than a future renewal.
5. Refunds / 退款
For a simple change of mind, cancellation does not automatically create a pro-rata refund for the unused part of a billing period unless the offer or checkout terms say otherwise. However, this does not limit any remedy required by law.
If a paid service is faulty, materially different from what was represented, not provided with reasonable care and skill, or otherwise fails a statutory guarantee, you may have rights to a remedy under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, including a refund where the law requires one. Duplicate or incorrect charges will also be investigated and corrected. Approved refunds are returned to the original payment method where practicable.
6. Account cancellation and deletion / 账户取消与删除
You may stop using the service at any time. Account deletion is available in Settings and is permanent once completed. Account-linked learning and community data is removed or disassociated as described in the Privacy Policy. If paid subscriptions are introduced, records that English Fingerprint Limited must retain for tax, accounting, fraud-prevention or other legal obligations may be retained in pseudonymised form after account deletion. Deleting an account will not be used to defeat your cancellation or refund rights.
7. Learning, AI and exam-preparation content / 学习、AI与备考内容
英语指纹 provides educational practice, diagnostics and automated feedback. AI-generated explanations, corrections, transcripts, mastery estimates and pronunciation assessments can be wrong. Practice-band estimates and self-assessments are not official IELTS, TOEFL, PTE, DET or other examination scores and are not professional certification.
No particular score, test result, employment outcome, admission outcome or level of language improvement is guaranteed.
8. Speech and third-party services / 语音与第三方服务
Some features rely on third-party providers, including Railway, Cloudflare, Resend, Alibaba Cloud Model Studio/Qwen, Microsoft Azure Speech, and browser/platform speech services. Some of those providers may process information outside New Zealand. The Privacy Policy explains what is sent, when optional AI/speech services are active, and where processing may occur.
9. Acceptable use / 合理使用
You must not misuse the service, interfere with security, attempt unauthorised access, scrape private learner information, upload unlawful or harmful material, abuse automated features, impersonate another person, or use the service in a way that infringes another person's rights.
10. Your content and community posts / 你的内容与社区帖子
You retain ownership of original content you submit. You give English Fingerprint Limited a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, format, moderate, display and transmit that content as reasonably necessary to provide the feature you selected, operate the vocabulary community, enable sharing, secure and improve the service, and comply with law. This licence ends when the content is deleted from the service, subject to reasonable backup, legal and already-completed sharing limitations.
If you publish to the community, you must have the rights needed to share the text or image. Do not publish unlawful, sexually explicit, hateful or harassing material; another person's private information; impersonation; malware; spam; copyrighted material you are not permitted to share; or content that creates an unreasonable safety risk.
Choosing an Anonymous public credit hides your account name from other users; it does not make the post anonymous to English Fingerprint Limited. We retain the account association for moderation, safety, abuse prevention and legal compliance.
We may screen, queue, label, hide, reject or remove community content, and may suspend community access where reasonably necessary. User reports and automated rules can hide content before human review. Moderation is a risk-reduction measure, not a guarantee that every unsuitable item will be identified immediately.
If you share a post to an external social platform, your use of that platform is also subject to its own terms. The sharing tool may add an English Fingerprint credit/attribution watermark to an image.
11. Our intellectual property / 我们的知识产权
The 英语指纹 name, branding, software, interface, curriculum structure and original learning content are owned by English Fingerprint Limited or its licensors. These Terms do not transfer those rights to you.
12. Suspension and termination / 暂停与终止
We may restrict or suspend access where reasonably necessary for security, fraud prevention, unlawful conduct, serious abuse, non-payment of a paid plan, or a material breach of these Terms. Where practicable, we will give notice and an opportunity to resolve the issue unless immediate action is reasonably necessary.
13. Availability and changes / 服务可用性与变更
We aim to keep the service available but do not promise uninterrupted operation. We may add, remove or change beta features. If a material change affects a paid subscription, we will provide notice appropriate to the circumstances and will not contract out of mandatory consumer rights.
14. Liability and consumer rights / 责任与消费者权利
To the maximum extent permitted by law, English Fingerprint Limited is not responsible for indirect or consequential loss arising solely from reliance on educational estimates, automated feedback or beta features. Nothing in these Terms excludes or limits liability or consumer rights where New Zealand law, including the Consumer Guarantees Act 1993 or Fair Trading Act 1986, does not permit that exclusion or limitation.
15. Privacy / 隐私
Our Privacy Policy forms part of the service information and explains how learner information is collected, used, stored, shared and processed offshore.
16. Governing law and disputes / 适用法律与争议
These Terms are governed by New Zealand law, subject to any mandatory consumer protection rules that apply to you. Please contact [email protected] first so we can try to resolve a dispute. Nothing prevents you from using any consumer or court process available under applicable law.
17. Changes to these Terms / 条款更新
We may update these Terms as the service changes. Material changes will be highlighted or notified where appropriate. Changes will not retrospectively create a charge or remove accrued statutory rights.